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Cookie Policy

How we use cookies

We use cookies and similar technologies (also known as tags, pixels, beacons and floodlights) on our websites to:

  • Personalise content and digital ads
  • Offer social media features
  • Analyse traffic

This policy refers to both ‘cookies’ and ‘similar technologies’ as cookies.

You can accept all the cookies that we use by clicking on the ‘Accept all’ button on our cookie banner. If you’d rather decide what cookies are set, you can choose by clicking on ‘Manage cookies’ on our cookie banner.

You can opt out of all our cookies (except the strictly necessary ones) by clicking the ‘Reject all’ button on our cookie banner. You can also find out how to control and delete cookies in your browser. If you choose to refuse all cookies, our website might not work as well. 

What are cookies?

Cookies are small text files. Websites you visit will place cookies on your computer, phone or other devices.

They don’t store or collect information about you (like your name). But they’ll collect information related to:

  • The devices you use to access the internet
  • Your browser
  • Your browsing history

Cookies are widely used to make websites work better for visitors. And to give information to the owners of the site.

What are tags?

We use tags to transfer data from our users to external sources like Facebook. We use them to track:

  • How you interact with our websites and digital adverts (for example, when you’ve downloaded content, clicked on an advert or viewed a video)
  • What pages you visit on our website
  • How long you spent on those pages
  • How you got to our website and when you left it

We use this information to monitor how well our digital adverts are doing.

How do we use cookies on our websites?

We use cookies on the websites to:

  • Help users navigate around the website
  • Work out whether the website is working well
  • Gather statistics on how our website is being used, which can help us to improve it
  • Personalise the service we offer by working out which areas of the website are most relevant to you

We also use cookies to make sure we keep your information confidential and secure as you move through secure or password-protected areas of our website.

Some of the cookies that we use are Session Cookies. These are deleted when you close your browser. Others stay on your browser or device until they expire or until you delete them from your browser history. These are known as Persistent Cookies.

All cookies have an owner. You can identify the owner by looking at the domain. The domain is the company or website name in the cookie.

Cookies can be first-party. This means they’re owned by the website who set them. Or they can be third-party. This means they’re not owned by the website who set them. We use both first-party and third-party cookies on our websites.

If you haven’t given us permission to set cookies through the cookies banner, we can’t track your visit and how you got here.

If you visit our website using a different device or browser in the future, you’ll need to set your cookie preferences again.

Types of cookies we use

Below is a list of the main cookies we use on this website. The categories we use are based on the International Chamber of Commerce’s Guide for Cookie categorisation.

A cookie is a small piece of data (text file) that a website asks your browser to store on your device. It does this to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies.

We also use third-party cookies – which are cookies from a different website domain – for our advertising and marketing. We use the cookies listed below.

Strictly Necessary Cookies

We need these cookies for the website to work properly. This means we can’t switch them off. They’re only set when you take certain actions – like setting your privacy preferences, logging into our sites, or filling in forms.

You can set your browser to block these cookies, but this will mean our website won’t work as well.

Performance Cookies

These cookies allow us to count the number of people visiting our website, and see where they’re coming from. This helps us to measure and improve the performance of our website and our digital ads.

They help us to:

  • Know which pages are the most and least popular
  • See how visitors move around the site
  • Measure the impact of our digital adverts

If you don’t allow these cookies, we won’t know when you’ve visited or how you’ve reached our website. This means we won’t be able to monitor how well our digital ads or website are doing.

Personalisation Cookies

We use personalisation cookies to track the pages you visit on our websites. We track these so we can suggest relevant content based on the pages you’ve previously visited. If you don’t allow these cookies, you’ll get a less personalised experience on our websites.

Targeting Cookies

“Targeting Cookies” are used by our advertising partners (e.g. Facebook) to collect information about how you use our website (including visits to our information pages) and show you associated adverts on other sites. The information that’s been used to build that profile may also be used to find other people with similar interests to yours so that our adverts can be shown to them too. No directly identifiable personal information is shared with our advertising partners e.g. details such as your email address), but information that uniquely identifies your browser and internet device will be shared. If you do not allow these cookies, you will experience less targeted advertising.

Third party cookies

So we can make improvements to our websites, take steps to ensure that our online advertising is cost effective, and provide you with content and ads that we think you’ll find interesting, our sites place cookies which are owned by third-party suppliers.

Further details about the main suppliers that we use and links to their privacy information is provided below:

Google

We use Google’s Marketing Platform cookies so that we can measure the impact of our digital advertising campaigns. This helps us to ensure that the money we spend on digital advertising is cost-effective. They also help us to serve adverts to people who have visited our websites and control the number of times that a website visitor sees an advert.

We use Google Analytics cookies to help us measure how visitors use our websites. This helps us to improve peoples’ experience of using our sites and measure the effectiveness of our digital advertising campaigns.

Read Google’s privacy policy.     

Meta

We use Meta cookies so we can collect and send information to Meta about actions taken by visitors on our website. We also use Meta cookies to measure the effectiveness of our Meta ad campaigns which, in turn, helps ensure that we’re using our resources effectively.

Meta uses this information to provide services to us and also for further processing for its own business purposes.  We and Meta are joint controllers of the processing involved in collecting and sending your personal information to Meta using cookies and similar technologies as each of us has a business interest in Meta receiving this information. The services we receive from Meta that use this information are delivered to us through Meta’s Business Tools. These tools allow us to target advertising to you within Meta’s social media platforms by creating audiences based on your actions on our website and allow Meta to improve and optimise the targeting and delivery of our advertising campaigns for us.

Our relationship with Meta. As we are joint controllers with Meta for certain processing, we have:

  • entered into an agreement in which we have agreed each of our data protection responsibilities for the processing of your personal information described above;
  • agreed that we are responsible for providing to you the information in this privacy policy about our relationship with Meta; and
  • agreed that Meta is responsible for responding to you when you exercise your rights under data protection law in relation to it’s processing of your personal information as a joint controller.

Meta also processes, as our processor, personal information that we submit for the purposes of matching, online targeting, measurement, reporting and analytics purposes.  These services include processing carried out on the platform when they display our advertisements to you in your news feed at our request after matching contact details for you that we have uploaded to them.  These advertisements may include forms through which we collect contact information you give to us.

Further information. The Meta company that is a joint controller of your personal information is Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA in the UK. For further information regarding Meta and their use of your personal information, please see:

  • Meta’s UK Controller Addendum for Business Tools which include information regarding how our and Meta’s responsibilities to you are allocated as controllers of your personal information; and
  • Meta’s Data Policy at https://www.facebook.com/about/privacy which includes details of the legal reasons (known as ‘lawful bases’) on which the platform relies to process your personal information, together with details regarding your data protection rights.

Managing cookies

You can control which cookies are set by clicking on ‘Cookie Settings’ on our cookies banner. You can amend your settings or withdraw your consent for cookies at any time by revisiting this policy and clicking on the ‘Manage my settings’ button below.

Manage my settings

Cookie List

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

 
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