Neighbourhood Mental Health Cafes – Support Workers



The Neighbourhood Mental Health Cafes are safe and welcoming spaces for individuals experiencing difficulties with their emotional and mental wellbeing, providing a meaningful and supportive alternative to A&E or other urgent services at the time of crisis. They operate on a drop-in basis delivering practical support to de-escalate mental health distress and signposting those with complex/urgent need to the relevant service. They provide a range of opportunities to respond to the needs of different individuals, including quiet spaces, group activities, and 121 conversations designed to support individuals to manage their distress, and develop healthy coping strategies.

For more information about the Neighbourhood Mental Health Cafes, visit

There are a network of 25 cafes across the region, delivered by a number of different organisations. LLR Mind will soon be providing the Mental Health Cafes at the three local Universities. Each café will be tailored to the needs of the university it supports. The proposed days and times for delivery are currently:

  • University of Leicester – Mondays 12-2pm, Wednesdays 12-2pm, Fridays 12-2pm
  • DeMontfort University – Wednesday 7-10pm, Saturday afternoon/evening
  • Loughborough University – Thursday 7-10pm, Sunday afternoon/evening

 NB: These days and times are not confirmed and may be subject to change.


About the role

JOB TITLE                 NMHC Support Worker

SALARY                      £6,552 per annum (£24,242 FTE)

HOURS                       10 hours per week, potentially including evening and weekend work.

CONTRACT                Permanent

LOCATION                 Remote – travel around the LLR region will be required.



The Neighbourhood Mental Health Café Support Workers will work with the NMHC Lead to establish and deliver our brand-new service at the University of Leicester and DeMontfort University. The successful applicants will be responsible for organising relevant activities for these cafes and ensuring effective support is provided to people with mental health needs.

We’re looking for people with excellent interpersonal skills who can support adults with poor mental health in a recovery orientated, strength-based, non-judgemental manner way and help make the service a success.

NB: The hours and salary shown above are for one café. We welcome application for roles at one or both the University of Leicester and DeMontfort University. Please state on your application which café(s) you are interested in. We will also be looking for staff to cover leave/absences for all three cafes. Successful candidates may therefore be able to take on additional hours to provide cover for the other cafes.


Key Responsibilities:

  • Lead the delivery of LLR Mind’s Neighbourhood Mental Health Cafes (NMHC), ensuring each one meets agreed targets.
  • Organise and deliver suitable workshops/activities for each café.
  • Actively listen to individuals struggling with their mental health to understand their situation and guide them to support them that matches their needs.
  • Work with individuals to develop coping strategies and action/safety plans as appropriate.
  • Refer beneficiaries to higher levels of intervention when required and/or signpost to other services that might help them to maintain wellbeing.
  • Establish positive beneficiary engagement and input to ensure they have voice, choice, and control over the support they receive.


Essential criteria:

  • Understanding of different mental health problems, including their symptoms and potential causes.
  • Up to date knowledge of mental health support services across LLR.
  • IT literate, including Office 365
  • Excellent interpersonal skills and able to build strong working relationships with both internal and external partners.
  • Able to prioritise, managing a varied workload and time effectively.
  • Able to work collaboratively as part of a team.
  • Ability to develop and motivate individuals and groups.
  • Able to manage professional boundaries, deal with sensitive information, and maintain confidentiality.
  • Able to effectively engage with people from diverse backgrounds.
  • Self-motivated and able to work independently.
  • Ability to work in a recovery orientated, strength-based, non-judgemental manner.
  • Committed to promoting a culture that values equity and diversity.
  • Able to travel to different venues across LLR.
  • Able to work evenings and weekends (where required).

For more information, please see the Job Description for this role. 


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.


What we can offer you

The following are just some of the benefits that Leicester, Leicestershire and Rutland Mind offer its employees:

  • Annual Leave – 25 days plus bank holidays plus an extra day for every 2 completed holiday years’ service, to a maximum of 5 additional days after ten holiday years of service (pro-rata).
  • Wellbeing Day – Every employee receives the benefit of a Wellbeing Day, each year, which can be booked if you feel you need a day to take care of your own mental health and wellbeing.
  • Life Insurance Policy – All employees of LLR Mind are covered by a Life Insurance policy.  You will be auto enrolled onto the scheme from day one of service and are covered for the duration of your working life with the organisation or until your 75th birthday, if still employed by LLR Mind. The cover is for a payment of 2 x gross salary (tax free), should you die whilst in service with LLR Mind.
  • Flexible Working – A range of options available for all employees dependent on role and responsibilities. This includes remote working and flexible hours (where possible).


More Information

If you have any questions, or would like more information, we offer optional Information Sessions for potential candidates. The sessions for this post will be held via MS Teams on:

To register to attend, click the relevant link above or email [email protected].  

If you are not able to attend either of the above sessions, please send your questions to [email protected].


To apply

If you wish to apply, please complete the Application and Equal Opportunities forms. A paper copy of these forms can be obtained by emailing [email protected] or calling 0116 2164340.

Once completed, please email your forms along with your CV to [email protected].

NB: Your CV will only be used as a final check to ensure you have the necessary experience for this role. It will not be considered as part of the shortlisting process.


Closing date: 5pm – Thursday 18th April 2024

Interviews: Wednesday 24th and Thursday 25th April 2024



Job Description – NMHC Support Worker JD

Application Form – Application Form (NMHC Support Worker)

Equal Opportunities Monitoring form – Equal Opportunities Monitoring Form